How To Order
Shopping at Customaly is easy. Simply follow the steps below.
1. How can I order?
You can order easily on our website at customaly.com. Our store currency is in USD. Payment can be made via PayPal or Credit Card, and they will be charged at the USD rate.
To purchase an item on Customaly:
– Find an item you want to purchase on customaly.com.
– Choose the options you want for that item, if applicable.
– Click Add to cart. Take any of these optional steps:
– If you have one, apply the discount code in the “APPLY COUPON” field.
– You can buy more items by clicking the “CONTINUE SHOPPING” button.
– To remove an item you no longer want, click “X” in the Shopping Cart.
– Click “Secure Checkout”. Fill in your billing and shipping address. Review your order to check that your information and order are correct.
– Choose your preferred payment method: Credit Card or PayPal.
– After the order is completed, you will receive an order summary to your email.
2. What currency is used on the site?
All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD.
Keep in mind, the charge will be converted to your local currency by your payment processor – your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.
3. How do I use discount codes?
Great! If you do receive a discount code from us, follow these steps to apply the coupon to your purchase:
– Select the items you want to purchase and add them to your shopping cart.
– Type or paste the code in the “APPLY COUPON” field.
– Click Apply.
4. What method of payment do you accept?
At the moment, we only accept Credit/Debit cards and PayPal payments.
When you shop at customaly.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.
Customaly has taken precautionary measures to ensure that every customer is fully protected. Our website is set up in a way that does not capture any part of your financial information, which means we will never gain access to your credit card information.
5. How do I make payments using PayPal? How does it work?
PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast and hassle-free payment processing. After a successful PayPal payment, payment advice will be automatically generated for your order in the customaly.com system.
It’s fast, easy, and secure.
6. Can I make a payment without a PayPal account?
Yes! It is commonly misunderstood that a PayPal account is needed to make payments through PayPal. The truth is, you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal.
By using PayPal, we can process and deliver your orders to you in a shorter time. PayPal is the easiest and most secure way to make payments online. No account is needed.
7. Why is my PayPal payment being declined?
To provide one of the safest online payment services, PayPal’s internal security system reviews every payment before it’s approved. Occasionally, they may have to stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk.
To improve the chances of successful payments:
– Confirm your bank account/card.
– Send the payment using money in your PayPal Balance, rather than using a bank or card.
– Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.
8. Why was my credit card declined?
If your credit card was declined during the payment process, there could be several reasons for this:
– Insufficient funds: Ensure that you have enough funds available on your credit card to cover the purchase amount.
– Incorrect card details: Double-check that you have entered the correct card number, expiration date, and CVV code.
– Card restrictions: Some credit cards have restrictions on online purchases or may require additional authorization for certain transactions. Contact your card issuer to verify if any restrictions are in place.
– Security concerns: Credit card companies have fraud detection systems that may flag certain transactions as potentially suspicious. If your card was declined for security reasons, you can contact your card issuer to authorize the transaction.
If you encounter any issues with credit card payments, we recommend contacting your card issuer directly for further assistance.
By addressing these common questions and concerns on your “Contact Us” page, you can provide clarity and support to your customers, ensuring a seamless shopping experience on Customaly.com.